(Junior) Collection Agent with German

Location: Prague, Czech Republic

Reports directly to: The Finance team

Commitment: 40 hours per week

Number of vacancies: 2

Starting Date: ASAP

Contact: Jan Bartosik

What we’re looking for:

We’re looking for a highly motivated and well-organised individual to join the Operations team in our Prague office. Native level of German is a must, as is a diligent approach to work and the ability to handle business cases in calm manner.

That’s the bit about you, now something about us:

Interactive Pro is an online education services provider. We help international business schools and universities take their courses online, and we’re dedicated to creating a global learning community without economic, political, or cultural borders. We’ve put together a team from all over the world who work together with a single vision - that greatness comes from giving people the freedom to work hard and have fun.


Your responsibilities:

  • Negotiate payment plans with our customers and set up Instalments/late payments terms and conditions

  • Maintain accurate records of IPs on DB

  • Ensure customers pay on time, and chase any overdue payments

  • Work closely with Sales, Marketing, and Finance departments

  • When there are any overdue payments, initiate legal proceedings if necessary.


Preferable skillset:

  • Good communication skills over the phone

  • Strong written skills

  • Good interpersonal skills

  • Good numeracy skills

  • Confidence and the ability to place pressure tactfully on individuals who owe money

  • Previous experience in customer service is a plus.


What you'll be doing as our Debt Collector day to day:

  • Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps

  • Communicate with debtors by telephone and in writing

  • Manage debtors and the arrears process

  • Identify quality adjustment requests, complete the documentation package, and utilise company underwriting guidelines to approve or reject the request

  • Continue all necessary actions to collect payments and/or terminate accounts

  • Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection and recovery.


And this is what you'll get from us:

  • The opportunity to join a fun, growing company that is emerging as a leader in the Edtech space

  • A management team that rewards results, and understands that success is a continual learning process

  • An extensive employee support system

  • A competitive salary


Interactive Pro is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.